Terms and Conditions

This page will give you all the information you need about my terms and conditions as they relate to my online classes and the minutes bought by students.

Terms and Conditions

Privacy Policy

I will never share any information about visitors with anyone, ever! Your email address is used only to allow my system to send you necessary information about your lessons, and any other things you need to know to get the best out of this site. From time to time I may send you information about new lessons and new developments that I feel will interest you. You can easily choose not to receive these message by clicking the links in any email you receive.

I occasionally use third-party advertising companies to serve ads when you visit this website. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and would like to know your options in relation to not having this information used by these companies, click here.

Cookies

Cookies are small files that the pages of some sites, like this one, need to work correctly. Site operators governed by European law are required to tell users that cookies are being used.

At Linguaspectrum PLUS, you need to use these cookies for the site to work as designed. Under the exemptions provided in the relevant legislation, the cookies that my system use do not require me to obtain your consent as, "such storage or access is strictly necessary for the provision of an information society service requested by the subscriber or user."

You can block cookies using your browser settings, but you will find that the pages you want to use will no longer work.

Cancellation Policy

Cancellations apply to students who pay for Private Online Classes or Self-Study Courses through Linguaspectrum PLUS.

Cancellation of booked classes

You can cancel a booked class by using the automatic cancellation feature of the booking calendar. This is available to you as soon as you book your classes and full instructions are provided.

You must cancel any booked class at least 24 hours before the start time (Teacher Time). If you do not give at least 24 hours' notice of cancellation of a booked class, it will be deemed a missed class and the minutes booked will be deducted from your account as if you had taken the class.

If you give more than 24 hours' notice, the minutes booked will not be lost and you are free to use them when you wish.

Missed Classes

If you miss a class for any reason, without giving 24 hours' advance warning, you will lose the minutes that would have been used if you had taken the class.

Transfer of Class Time

For technical reasons, class time you have bought is not transferable and can only be used by the student to whose account the minutes were added. For companies who have a number of employees taking classes through Linguaspectrum PLUS the minutes bought will be allocated as needed to each employee taking classes. I am happy to discuss special arrangements for such clients.

Introductory Classes

An Introductory Class time and date must be agreed between you and me before the class. I will confirm this by email.

Students must make every effort to attend the Introductory Class at the agreed time and date. If a student fails to take the class at the agreed time and date, another date may be offered. The student must agree to this second offer of a class time and date. This will be confirmed by email.

Students must make every effort to attend the Introductory Class at the second agreed time and date. If a student fails to take the Introductory Class at the second agreed time and date, no further class times or dates will be offered. No refunds will be given.

However, depending on the circumstances, I may, at my discretion, reschedule the Introductory Class a second time.

Class Start Time

Classes start promptly at the time booked. Classes last for as long as the student has requested, up to a maximum of 2 hours - 120 minutes. If you attend class late, the class will nevertheless have begun from the booked time.

If you are more than 15 minutes late for the class, the class will not be started and will be considered to be missed.

Refund Policy

Applies to all paid services provided by Linguaspectrum PLUS.

Introductory Class - the nominal fee charged for the Introductory Class is non-refundable once the time and date of the arranged class has passed. The arranged class time is the time and date agreed between you the student and me the teacher by email.

Minutes - If you are not completely satisfied with your classes, you can have a refund for any remaining minutes bought within 14 days of your first purchase. After 14 days have passed since you took your first online class with me, no refund will be given. Any refund given will be of remaining minutes less payment procesessing fees.

Technical Failure

You are responsible for ensuring that you have a fast enough Internet connection, working headphones or speakers, and a working microphone at the time of your booked class. A webcam is optional.

If you cannot take your class because of problems with your equipment or Internet connection, the class will be classed as missed and all booked minutes will be deducted from your account.

If I am unable to give your class at the booked time for any reason beyond my control, you can use the minutes to book a new class at a time and date to suit you. However, no refunds will be given.

How Long are Your Bought Minutes Valid For?

Any standard minutes are valid for 12 months from the date of purchase.

Special offer minutes are valid for a period of 1 month (30 days) as stated at the time of purchase, or for the number of days indicated at the time of purchase.

Expired mintues will be removed from a students account without prior notice. It is up to the student to make sure that they use the minutes that they have paid for in the time allowed.

Can I give my unused minutes to someone else?

Minutes are not transferable between different student accounts.

Terms and Conditions

The following are terms of a legal agreement between you and me, Richard Chalmers (Hereafter referred to as "me" or "I"), the owner of Linguaspectrum PLUS. By accessing or using the LinguaspectrumPLUS.com website (Hereafter referred to as my site), you acknowledge that you have read, understood, and agree to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, please do not use my site.

I may, without notice to you, at any time revise these Terms of Use and any other information contained in my site by updating this posting. I may also make improvements or changes in anything provided or described in my site at any time without notice.

General

My site contains proprietary notices and copyright information, the terms of which must be observed and followed.

My site and all content on my site may not be copied, reproduced, republished, uploaded, posted, transmitted, distributed, or used for the creation of derivative works without my prior written consent, except that I grant you non-exclusive, non-transferable, limited permission to access and display the pages within my site, solely for your personal use, your teaching practice and any non-commercial use of my site. This permission is conditioned on your not modifying the content displayed on my site, your keeping intact all copyright, trademark, and other proprietary notices, and your acceptance of any terms, conditions, and notices accompanying the content or otherwise set forth in my site. Notwithstanding the foregoing, any software and other materials that are made available for downloading, access, or other use from my site with their own license terms, conditions, and notices will be governed by such terms, conditions, and notices.

Your failure to comply with the terms, conditions, and notices on my site will result in automatic termination of any rights granted to you, without prior notice, and you must immediately destroy all copies of downloaded materials in your possession or control. Except for the limited permission in the preceding paragraph, I do not grant you any express or implied rights or licenses under any trademarks, copyrights, or other proprietary or intellectual property rights. You may not mirror any of the content from my site on another website or in any other media.

Information on my site is not promised or guaranteed to be correct, current, or complete, and my site may contain technical inaccuracies or typographical errors. I assume no responsibility (and expressly disclaim responsibility) for updating my site to keep information current or to ensure the accuracy or completeness of any posted information. Accordingly, you should confirm the accuracy and completeness of all posted information before making any decision related to any services, products, or other matters described in my site.

I provide no assurances that any reported problems will be resolved by me, even if I elect to provide information with the goal of addressing a problem.

I do not want to receive confidential or proprietary information from you through my site. Please note that any information or material sent to me will be deemed NOT to be confidential.

By providing me with any information or material, including but not exclusively photographs, videos and audio files, you grant me an unrestricted, irrevocable license to copy, reproduce, publish, upload, post, transmit, distribute, publicly display, perform, modify, create derivative works from, and otherwise freely use, those materials or information. You also agree that I am free to use any ideas, concepts, know-how, or techniques that you send me for any purpose.

Personally-identifiable information that you submit to me for the purpose of receiving products or services will be handled in accordance with my privacy policy.

By providing me with any videos, audio files, or photographs for publication, you grant me full copyright of the aforementioned videos, audio files, and photographs and an unrestricted, irrevocable license to copy, reproduce, publish, upload, post, transmit, distribute, publicly display, perform, modify, create derivative works from, and otherwise freely use, those wordlists and clues.

My site may provide links or references to third party websites and resources in which I have no personal interest. I make no representations, warranties, or other commitments whatsoever about any such websites or third-party resources that may be referenced, accessible from, or linked to my site. A link to a third party site does not mean that I endorse the content or use of such websites. In addition, I am not a party to or responsible for any transactions you may enter into with third parties, even if you learn of such parties (or use a link to such parties) from my site. Accordingly, you acknowledge and agree that I am not responsible for the availability of such external sites or resources, and are not responsible or liable for any content, services, products, or other materials on or available from those sites or resources.

When you access a third party website from my site please understand that it is independent from me, and that I do not control the content on that third party website. It is up to you to take precautions to protect yourself from viruses, worms, Trojan horses, and other potentially destructive programs, and to protect your information as you deem appropriate.

All links to my site must be approved in writing by me, except that I consent to links in which the link and the pages that are activated by the link do not: (a) create frames around any page on my site or use other techniques that alter in any way the visual presentation or appearance of any content within my site; (b) misrepresent your relationship with me; (c) imply that I approve of or endorse you, your website, or your service or product offerings; and (d) present false or misleading impressions about me or otherwise damage the goodwill associated with my name or that of my site. As a further condition to being permitted to link to my site, you agree that I may at any time, at my sole discretion, terminate permission to link to my site. In such event, you agree to immediately remove all links to my site.

Certain text in my site may be made available in languages other than English. Text may be translated by myself, another person or solely by computer software with no human intervention or review. These translations are provided as a convenience to you, and I make no representations or commitments regarding the accuracy or completeness of the translation, whether or not computer-generated or translated by a person. Please see the below Disclaimer of Warranty for additional conditions.

DISCLAIMER OF WARRANTY

USE OF MY SITE IS AT YOUR SOLE RISK. ALL MATERIALS, INFORMATION, PRODUCTS, SOFTWARE, PROGRAMS, AND SERVICES ARE PROVIDED "AS IS," WITH NO WARRANTIES OR GUARANTEES WHATSOEVER. I EXPRESSLY DISCLAIM TO THE FULLEST EXTENT PERMITTED BY LAW ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, GUARANTEES, OR REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY AND INTELLECTUAL PROPERTY RIGHTS. WITHOUT LIMITATION, I MAKE NO WARRANTY OR GUARANTEE THAT MY SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

YOU UNDERSTAND AND AGREE THAT IF YOU DOWNLOAD OR OTHERWISE OBTAIN MATERIALS, INFORMATION, PRODUCTS, SOFTWARE, PROGRAMS, OR SERVICES, YOU DO SO AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES THAT MAY RESULT, INCLUDING LOSS OF DATA OR DAMAGE TO YOUR COMPUTER SYSTEM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

LIMITATION OF LIABILITY

IN NO EVENT WILL I BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY TYPE WHATSOEVER RELATED TO OR ARISING FROM MY SITE OR ANY USE OF THIS SITE, OR OF ANY SITE OR RESOURCE LINKED TO, REFERENCED, OR ACCESSED THROUGH MY SITE, OR FOR THE USE OR DOWNLOADING OF, OR ACCESS TO, ANY MATERIALS, INFORMATION, PRODUCTS, OR SERVICES, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOST SAVINGS OR LOSS OF PROGRAMS OR OTHER DATA, EVEN IF I AM EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION AND WAIVER OF LIABILITY APPLIES TO ALL CAUSES OF ACTION, WHETHER BASED ON CONTRACT, WARRANTY, TORT, OR ANY OTHER LEGAL THEORIES.

Additional or different terms, conditions, and notices may apply to specific materials, information, products, software, and services offered through my site. In the event of any conflict, such additional or different terms, conditions, and notices will prevail over these Terms of Use. Please see the applicable agreement or notice.

Contact Me

Helpdesk

The quickest way to contact me is to use the helpdesk. You will find the link on your membership page.

I answer customer tickets as soon as humanly possible.

The helpdesk is available for registered members who have a current subscription to a product or are currently taking classes with me.

if you have been taking classes with me, you can contact me directly by email.

Business Details

Linguaspectrum PLUS is a Spanish-registered sole-proprietorship (Autonomo).

The Registered Owner is Richard Chalmers

The Registered Address is:

Calle Bangkok 4, 3B
41020 Sevilla
Sevilla
España

The VAT/IVA registration number is: ESX5269901A

Email: richard at linguaspectrum dot com.

You can also phone me on +034 954443782, but I rarely answer the phone so email is better.